Complex risks require underwriters experienced with the claims process and a policy that is backed-up by robust Risk Capital. Brockwell’s underwriters have been providing and placing the insurance products we offer since 2004, which means that clients will experience a high-quality claims process with underwriters who are familiar with claims. Our business partner Chaucer have an award-winning, dedicated transactional risk claims expertise and will lead claims on behalf of our other Risk Capital providers, which means clients will deal with a single, expert decision-maker.
Chaucer’s claim service has been rated ‘outstanding’ for the last seven consecutive years. Their aim is always to provide a smooth and efficient service and pay valid claims promptly. Details are available here. Chaucer specialise in dealing with complex multi-jurisdictional claims.
We differentiate ourselves from our competitors by offering a joined-up approach between our underwriters and the lead insurer’s claims team. During the entire claim process a Brockwell underwriter will work extremely closely with the dedicated claims contact at the lead insurer and will be actively involved so that a resolution can be promptly reached. We understand that the risks we cover relate to investments and impact on fund returns and so we’ll move quickly to help put things right.
The creditworthiness of our Risk Capital, provided by large insurers (mainly from Lloyd’s, which is famous for meeting claims), also means that our clients can have faith that covered claims will be paid.
Notwithstanding the high-level information provided on this page, please refer to the terms of your policy for the precise details of the claims process including time periods for notification, etc.