If you wish to make a complaint, please contact:
Beazley Complaints Manager
Beazley Group Limited
Planation Place South
60 Great Tower Street
London EC3R 5AD
In the event that you remain dissatisfied, it may be possible in certain circumstances for you to refer the matter to the Complaints team at Lloyd’s of London (Lloyd’s).
The address of the complaints team at Lloyd’s is:
Walter Burke Way
Telephone: 020 7327 5693
Fax: 020 7327 5225
Details of Lloyd’s complaints procedures are set out in a leaflet “Your Complaint – How We Can Help” available at www.lloyds.com/complaints and are also available from the above address.
If you remain dissatisfied after Lloyd’s has considered your complaint, you may have the right to refer your complaint to the Financial Ombudsman Service (FOS).
The contact details for the FOS are:
The Financial Ombudsman Service
London E14 9SR
0800 023 4567 (calls to this number are free from “fixed lines” in the UK); or
0300 123 9123 (calls to this number are charged at the same rate as 01 and 02 numbers on mobile phone tariffs in the UK).
The FOS is an independent service in the UK for settling disputes between consumers and businesses providing financial services. You can find more information on the FOS at www.financial-ombudsman.org.uk.
The address of the complaints team at Lloyd’s for EEA matters is:
Lloyd’s Insurance Company S.A.
Tel: +32 (0)2 227 39 39
Your complaint will be acknowledged, in writing, within five business days of the complaint being made. A decision on your complaint will be provided to you, in writing, within eight weeks of the complaint being made.
Should you remain dissatisfied with the final response or if you have not received a final response within eight weeks of the complaint being made, you may be eligible to refer your complaint to the Consumers’ Union in Luxembourg. The contact details are as follows:
Consumers’ Union (ULC)
55, rue des Bruyères
Tel: 49 60 22 1
Fax: 49 49 57
If you have purchased your contract online you may also make a complaint via the EU’s online dispute resolution (ODR) platform. The website for the ODR platform is www.ec.europa.eu/odr.
The complaints handling arrangements above are without prejudice to your right to commence a legal action or an alternative dispute resolution proceeding in accordance with your contractual rights.